Refund policy

At ONE FLAME, we stand behind the quality of our products.

If you are not fully satisfied with your purchase, you may request a return within 14 days of delivery.

To be eligible for a return:

• The item must be unused

• In its original condition

• In its original packaging

To initiate a return, please contact us at:

mdossary@theoneflame.com

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Once your return is received and inspected, we will notify you regarding approval. 

Approved refunds will be issued to the original payment method within 5–10 business days.

Items marked as final sale are not eligible for return.