Shipping policy

Thank you for shopping with ONE FLAME!

Order Processing

All orders are processed within 1–2 business days, excluding weekends and holidays. Once your order ships, you will receive a confirmation email with tracking information.

Shipping Within Canada

We currently ship across Canada and offer the following options:

  • Standard Shipping: $18 CAD for orders under $60. FREE for orders of $60 CAD or more. Estimated delivery: 3–7 business days.

  • Expedited Shipping: $28 CAD. Estimated delivery: 2–5 business days.

Delivery estimates are calculated after shipment and may vary depending on your location.

Free Local Okanagan Delivery

We offer FREE local delivery to eligible postal codes in selected Okanagan communities, from Penticton to Vernon.

  • Minimum order: $20 CAD

  • Delivery fee: FREE

  • Availability is determined by your postal code at checkout.

We'll contact you after your order is placed to arrange delivery.

Shipping Delays

Delivery times are estimates and may be affected by carrier delays, holidays, weather, or seasonal demand.

Questions?

For questions about shipping or your order, please contact us at mdossary@theoneflame.com